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Política de envíos
Last updated on: December 18, 2024.
Canada Holiday Shipping Expectations
Due to the ongoing Canada Post strike that began on November 15, 2024, small parcel carriers in Canada are experiencing widespread mail service disruptions. At Make-A-Fort, we strive to communicate clearly with our customers and set accurate expectations.
As a result, we have adjusted our estimated delivery windows shown in your cart / order confirmation page based on guidance from our carriers and fulfillment partners.
For example, orders that typically take 1–3 days to arrive may now take 1–4 or 1–5 days.
This extended delivery window means that, in most cases, the back end of the delivery window falls beyond December 24, 2024.
While over 80% of orders are still arriving within the earlier part of the shipping window, we cannot guarantee delivery within a specific timeframe. Please consider this when placing your order, as there is a chance it could fall on the later end of the shipping window after the holiday.
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
This situation remains fluid, and disruptions may improve as we get closer to the holidays and shipping volumes decrease.
As a reminder, our 14-day risk-free money-back guarantee (covering product prices only, excluding shipping and handling costs) begins on the date your order is delivered. This policy will not be affected by any shipping delays.
We greatly appreciate your understanding and patience during this time. If you have any questions or concerns, please reach out to our customer support team at help@makeafort.fun.
UK Holiday Shipping Expectations
Due to the large volume of shipments during the holiday season, small parcel carriers in the UK are experiencing delays across the country. At Make-A-Fort, we strive to communicate clearly with our customers and set accurate expectations.
As a result, we have adjusted the estimated delivery windows shown in your cart and order confirmation page based on guidance from our carriers and fulfillment partners.
For example, orders that typically take 1–3 days to arrive may now take 1–4 or 1–5 days.
This extended delivery window means that, in most cases, the back end of the delivery window falls beyond December 24, 2024.
While over 80% of orders are still arriving within the earlier part of the shipping window, we cannot guarantee delivery within a specific timeframe. Please consider this when placing your order, as there is a chance it could fall on the later end of the shipping window after the holiday.
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
This situation remains fluid, and disruptions may improve as we get closer to the holidays and shipping volumes decrease.
As a reminder, our 14-day risk-free money-back guarantee (covering product prices only, excluding shipping and handling costs) begins on the date your order is delivered. This policy will not be affected by any shipping delays.
We greatly appreciate your understanding and patience during this time. If you have any questions or concerns, please reach out to our customer support team at help@makeafort.fun.
EU Holiday Shipping Expectations
Due to the large volume of shipments during the holiday season, small parcel carriers in the EU are experiencing delays across the country. At Make-A-Fort, we strive to communicate clearly with our customers and set accurate expectations.
As a result, we have adjusted the estimated delivery windows shown in your cart and order confirmation page based on guidance from our carriers and fulfillment partners.
For example, orders that typically take 1–3 days to arrive may now take 1–4 or 1–5 days.
This extended delivery window means that, in most cases, the back end of the delivery window falls beyond December 24, 2024.
While over 80% of orders are still arriving within the earlier part of the shipping window, we cannot guarantee delivery within a specific timeframe. Please consider this when placing your order, as there is a chance it could fall on the later end of the shipping window after the holiday.
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
To see your Estimated Delivery dates enter your shipping destination country and/or postal code in the cart / checkout and press Update
This situation remains fluid, and disruptions may improve as we get closer to the holidays and shipping volumes decrease.
As a reminder, our 14-day risk-free money-back guarantee (covering product prices only, excluding shipping and handling costs) begins on the date your order is delivered. This policy will not be affected by any shipping delays.
We greatly appreciate your understanding and patience during this time. If you have any questions or concerns, please reach out to our customer support team at help@makeafort.fun.
Dec 25 Delivery Delay Refund Eligibility
- The order has an Estimated Delivery before Dec 25, 2024
- The order was received before Dec 20 10:00 AM CST in US (Excluding Hawaii and Alaska), before Dec 12 05:00 AM CST in Canada and before Dec 16 11:00 AM CST in UK and Dec 17 11:00 AM CST in Europe
- El pedido no ha cambiado después de enviar el pedido original (no podemos garantizar la entrega una vez realizados los cambios)
- El pedido no ha sufrido un retraso meteorológico comunicado por el transportista (no podemos garantizar lo que hará el tiempo)
- El pedido no ha sido indicado como entregado por el transportista antes del 25 de diciembre a las 12:00 AM CST (no podemos garantizar lo que ocurre una vez entregado el pedido)
- El pedido no ha sido sustituido por un pedido de reemplazo que aparezca como entregado por el transportista antes del 25 de diciembre a las 12:00 AM CST (los pedidos de reemplazo cuentan como cumplimiento de esta garantía).
Note: The Estimated Delivery above is the maximum value of the date range that is shown on both checkout (after entering your address) and on your order confirmation email.
If your order meets the criteria above, you must request a refund no later than Dec 31 11:59PM via email, chat, or phone to receive the refund.
Plazos de entrega
Las fechas estimadas de entrega se pueden ver en el carrito (se debe establecer la ubicación), en la página de pago y en los correos electrónicos de confirmación del pedido.
Todos los kits se fabrican en Estados Unidos y se envían desde nuestros almacenes de California, Tennessee o Maryland. Todos los kits se fabrican en EE.UU. y se envían desde nuestro almacén de Toronto. Todos los kits están fabricados en Suiza y se envían desde nuestro almacén de Ámsterdam. Todos los kits están fabricados en Suiza y se envían desde nuestro almacén de Southampton
En este momento no ofrecemos el envío acelerado.
Gastos de envío y manipulación
Los gastos de envío se pueden ver en el carrito (debe especificar la dirección de entrega) y en la caja. Nuestros kits son grandes y pesados y los gastos de envío pueden ser significativos.
Todos los pedidos incluyen el IVA y no incurrirán en tasas de importación adicionales si el pedido se realiza dentro de la UE. Todos los pedidos a direcciones fuera de la UE pueden incurrir en tasas de importación adicionales. Las tasas de importación adicionales las cobrará el transportista después de su pedido; nosotros no cobramos las tasas de importación. En Suiza, concretamente, las tasas de importación suelen ser de un 25% del importe del pedido.
Todos los pedidos incluyen el IVA y no conllevan ninguna tasa de importación adicional.
La dirección de envío debe ser una dirección física (no un apartado de correos).
Envíos dañados o robados
Una vez que entreguemos su pedido al transportista, no nos hacemos responsables de los daños que sufra su pedido ni de la reposición del mismo en caso de robo una vez entregado. Por favor, póngase en contacto con el transportista para presentar la correspondiente reclamación.
Regalos
No hay ningún logotipo en la caja de envío; en su lugar, los pedidos se envían en una caja de envío marrón lisa para no delatar la sorpresa.
Se puede incluir un albarán dentro de la caja de envío; sin embargo, el albarán sólo incluye una lista de artículos en la caja de envío sin ningún precio.
Envío a varias localidades
Para enviar un pedido a varios lugares, realice pedidos individuales para cada lugar y solicite un reembolso parcial para igualar el precio total de un pedido combinado si se cumplen los siguientes criterios...
- Cada pedido se realizó en los tres días siguientes al primer pedido
- Cada pedido tiene el mismo nombre y dirección de facturación
Por favor, póngase en contacto con help@makeafort.funhelp@makeafort.nlhelp@makeafort.co.ukhelp@makeafort.ca para solicitar su reembolso parcial incluyendo cada número de pedido en su solicitud.
Contacto
Si desea ponerse en contacto con nosotros sobre cualquier asunto relacionado con esta política de envíos, puede hacerlo por correo electrónico en help@makeafort.funhelp@makeafort.nlhelp@makeafort.co.ukhelp@makeafort.ca.
Dec 25 Delivery
Orders placed after Dec 20 4:00 PM CST in US and Canada are not likely to arrive in time by Dec 25.
- +1-888-380-FORT
- help@makeafort.fun
-
PO Box 708
Andover, Kansas 67002 - L-V 7A-6P CST
- +1-888-380-FORT
- help@makeafort.ca
-
9195a Torbram Road
Brampton, ON L6S 6H2 - De lunes a viernes, de 9:00 a 17:00 CST
- +44 23 8244 8140
- help@makeafort.de
-
Havellandstraße 6
Brieselang, 14656 DE
- +44 23 8244 8140
- help@makeafort.co.uk
-
2 Flanders Rd
Hedge End
Southampton SO30 2FZ
© 2024 Make-A-Fort, LLC. Make-A-Fort and the Make-A-Fort logo are trademarks of Make-A-Fort, LLC. Products provided by Make-A-Fort, LLC are patented.
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Having Trouble?
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Mac:
For Safari
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If you encounter any Shipment Error message, we recommend manually inputting your shipping address and avoiding the use of the saved address in your browser.
¿Es grande la caja de envío?
Sí, cada kit mide 61 cm x 61 cm x 12,5 cm y pesa 7,3 kg. Es una caja grande y pesada para enviar.
¿Es el envío sólo el coste real?
Sí, el importe del envío es el coste real de empaquetar y enviar su paquete. No se añade ningún margen ni beneficio a los gastos de envío.